Today finally I have this working. I've spent the better part of the week putting this machine back on line. I tried to get Masha to evaluate which emails she wanted to transfer to disk. We argued some and eventually we got through part of it. I had to set the machine up in safe mode. And have her go thought the files one at a time. Really I only needed her to choose what she wanted and save it. She asked me to stand over her shoulder to do it and then froze because I was there I had a fit, but we got through it.